This notice explains how MAHG Ltd, trading as AnimalKind Group, collects and uses personal information through this website and when handling group-level enquiries.
1. Who we are
MAHG Ltd is the controller of personal information collected through the AnimalKind Group website.
- Company number: 13986530
- Registered office: 19 Caroline Street, Wigan, England, WN3 4EL
This notice covers the group website and group-level enquiries. Veterinary practices within the group may act as separate controllers for client, patient and clinical records and provide their own privacy information.
2. Information we collect
When you contact us, we may collect your name, email address, telephone number, company or organisation, enquiry type, publication or role details where relevant, how you heard about us, and the contents of your message and later correspondence.
Our hosting, security and technical service providers may process information including your IP address, browser and device details, timestamps, pages requested and security logs.
3. How and why we use your information
We use personal information to:
- respond to enquiries and communicate with you;
- manage press, investor, partnership, recruitment and general conversations;
- route an enquiry to the appropriate group company or veterinary practice;
- operate, secure and improve the website and investigate misuse; and
- meet legal, regulatory, insurance and record-keeping obligations.
Our lawful bases will normally be our legitimate interests in operating and developing the group and responding to enquiries; taking steps at your request before entering a contract; complying with a legal obligation; or consent where the law requires it.
We do not use enquiry information for unrelated direct marketing without an appropriate lawful basis. We do not make decisions about you based solely on automated processing.
4. Who we share information with
Where reasonably necessary, we may share information with:
- companies and veterinary practices within the AnimalKind group;
- providers supporting website hosting, infrastructure, security, email delivery and customer relationship management;
- professional advisers, insurers and auditors; and
- courts, regulators, law enforcement or other public authorities where required.
Service providers acting for us must protect the information and may only use it as instructed. We do not sell personal information.
5. International transfers
Some service providers may process information outside the United Kingdom or Bailiwick of Guernsey. Where required, we use a legally recognised transfer mechanism, such as an adequacy decision or approved contractual safeguards.
6. How long we keep information
We retain information only for as long as it is reasonably needed for the purpose for which it was collected:
- general, press, investor and partnership enquiries: normally up to 24 months after the last meaningful contact;
- unsuccessful recruitment enquiries: normally up to 12 months after the recruitment process ends, unless you agree to a longer period;
- security and technical logs: normally no longer than 12 months; and
- legal, regulatory, insurance or dispute records: for as long as reasonably necessary to meet those obligations or establish, exercise or defend legal claims.
We may retain information for longer where law requires it, or retain anonymised information that no longer identifies anyone.
7. Your rights
Depending on the law that applies, you may have rights to be informed about our use of your information; request access; ask us to correct, erase or restrict information; object to certain processing; receive certain information in a portable format; and withdraw consent where consent is the basis for processing.
To exercise a right, write to Data Protection, MAHG Ltd, 19 Caroline Street, Wigan, England, WN3 4EL. We may need to verify your identity before responding.
You may complain to the UK Information Commissioner’s Office. Where Bailiwick of Guernsey law applies, you may instead contact the Office of the Data Protection Authority. We would appreciate the opportunity to address your concern first.
8. Security and children
We use reasonable technical and organisational measures designed to protect personal information. No online service is completely secure, so please use an appropriate channel for confidential or sensitive information.
This group website is not directed at children. Children should not send personal information through it without the involvement of a parent or guardian.
9. Cookies, external services and changes
Our Cookie Notice explains the technologies and external services used on this website.
We may update this notice when our services, suppliers or legal obligations change. We will post the current version here and change the date shown above.